Refund policy

Thank you for choosing Mr. Seed’s Cookies.
All our cookies are freshly baked, homemade, and made to order.
Because our products are perishable food items, we do not accept returns or exchanges.

However, your satisfaction is extremely important to us. Please read the policy below:

No Returns or Exchanges

Due to food safety and hygiene standards, we cannot accept returns once an order has been delivered or picked up.

Damaged or Incorrect Orders

If you receive:

• the wrong item,

• a damaged package, or

• a product that does not match your order,

please contact us within 24 hours with photos of the issue.
We will review your request and offer:

• a replacement, or

• store credit depending on the situation.

Please note:

Refunds or replacements apply only to the affected items, not the entire order

Cancellations

Because we bake fresh per order:

• Orders may be canceled within 2 hours of placing them.

• After this window, the order is already being prepared and cannot be canceled.

• Refunds will be issued to your original payment method or as store credit within 2-10 business days

Allergies

Our cookies may contain allergens such as gluten, dairy, nuts, and eggs.
It is the customer’s responsibility to review ingredient information or contact us before ordering (Check "Our cookies" website page to know more)

If you have any concerns, contact us at: mrseedcookies@gmail.com

Or:

Our Instagram customer service: @mrseedcookies